Privacy Policy

Privacy Policy
Last updated: October 2026

This Privacy Policy explains how Hexclon collects, uses, stores, and shares personal information when you visit or make a purchase through Hexclon.com.

Hexclon is operated by Hefei Kali E-commerce Co., Ltd., which is responsible for the handling of personal information described in this Policy, subject to applicable law.

We respect your privacy and aim to handle personal information responsibly, transparently, and only for legitimate business purposes.

1. Information We Collect
We may collect personal information that you provide when browsing our website, placing an order, proceeding through checkout, contacting customer service, or requesting a return or refund.

Depending on your interaction with Hexclon, this information may include:

Contact information: Your name, email address, telephone number, billing address, and shipping address.

Order information: Products purchased (including stainless steel mixed-material frying pans and related kitchenware), order details, delivery preferences, transaction records, and purchase history.

Payment-related information: Payment status, transaction references, and other information necessary to process payments. Payment card details are generally handled by payment processors and are not stored directly by us in full, except where expressly applicable to the payment service and permitted by law.

Customer service communications: Messages, enquiries, return requests, refund requests, and other information you provide when contacting us.

Technical information: IP address, browser type, device information, operating system, referring pages, pages visited, and interactions with our website.

Cookie and advertising technology data: Information collected through cookies, pixels, advertising identifiers, scripts, and related technologies, subject to applicable consent requirements and your privacy choices.

Shopify and other service providers supporting our store may collect certain information directly when you use their services.

2. How We Use Personal Information
Hexclon uses personal information for legitimate business purposes, including:

Order processing: To confirm purchases, process payments, prepare orders, and coordinate delivery.

Shipping and tracking: To provide shipping confirmations, tracking information, and delivery-related updates.

Customer support: To answer enquiries and assist with order changes, returns, refunds, damaged products, and other customer service matters.

Fraud prevention and security: To identify suspicious transactions, protect accounts and systems, prevent abuse, and enforce applicable store terms.

Business administration: To maintain transaction records and fulfil applicable tax, accounting, customs, and legal obligations.

Website improvement: To understand how visitors use our website and improve its functionality, product presentation, navigation, and shopping experience.

Advertising and measurement: Where applicable and permitted by law, to measure advertising effectiveness, understand visitor interactions, attribute purchases to advertising campaigns, and improve our marketing activities.

Marketing communications: To send promotional communications where permitted by law and, where required, with your consent. You may opt out of marketing communications using the unsubscribe instructions provided or by contacting us.

Legal compliance: To respond to lawful requests, protect our legal rights, and meet applicable regulatory requirements.

We do not use personal information for purposes that are incompatible with this Policy unless permitted or required by applicable law.

3. Sharing Personal Information and Service Providers
We may share personal information with third parties when reasonably necessary to operate Hexclon, fulfil orders, provide services, measure advertising performance, or comply with legal obligations.

These recipients may include:

Shopify: Our e-commerce platform provider, which supports online store operations and related services.

Payment processors: Providers that securely process payments and payment-related transactions.

Fulfilment facilities and logistics partners: Providers that help prepare, dispatch, transport, and deliver orders.

Shipping carriers: Companies responsible for parcel transportation and delivery tracking.

Customer service providers: Providers that help us manage customer enquiries and order-related communications.

Analytics and advertising providers: Third parties that help us understand website performance, measure advertising effectiveness, attribute conversions, or deliver and optimise advertising. These may include AppLovin Corporation ("AppLovin") when its advertising technologies or services are used in connection with our website or advertising activities.

Professional advisers: Legal, accounting, or other professional advisers where reasonably necessary.

Public authorities and other parties: Where disclosure is required by law, legal process, or a valid request from a competent authority, or where reasonably necessary to protect our rights and the rights of others.

Some service providers may process personal information in countries other than the country in which you reside. Where applicable, we take steps required by law to address international data transfers and protect personal information.

We do not sell personal information for monetary consideration. Certain privacy laws may define targeted advertising, analytics-related disclosures, or other data sharing as a sale or sharing of personal information. Where those laws apply, we will respect the relevant rights and provide any legally required notices and choices.

4. Cookies and Similar Technologies
Hexclon and its service providers may use cookies, pixels, web beacons, scripts, local storage, and similar technologies to support website functionality, understand website usage, measure advertising performance, and improve your shopping experience.

4.1 Types of Cookies and Technologies

Strictly necessary technologies
These technologies support essential website functions, such as maintaining shopping cart contents, preserving checkout continuity, supporting website security, and preventing fraudulent activity. Some essential technologies are necessary for the website to function properly.

Functional technologies
These technologies may remember relevant preferences and settings to provide a more convenient browsing experience.

Analytics and performance technologies
Where enabled, these technologies help us understand website traffic, visitor interactions, page performance, and shopping behaviour so we can improve our website.

Advertising and measurement technologies
Where enabled and permitted by applicable law, these technologies may help measure advertising effectiveness, attribute purchases to advertising campaigns, understand interactions with advertisements, and support relevant advertising. These technologies may be provided by third parties, including AppLovin when its relevant advertising technologies are enabled on our website.

4.2 Information Collected Through Cookies
Depending on the technology and its configuration, information collected may include:

IP address and approximate location derived from the IP address.

Browser type, device type, operating system, and technical identifiers.

Pages visited, referring pages, and interactions with website content.

Product views, add-to-cart activity, checkout activity, and purchase-related events.

Advertising interactions, campaign attribution information, and event timestamps.

Cookie identifiers and other identifiers used for measurement or advertising.

The information collected depends on the technologies enabled, your device and browser settings, your consent choices, and applicable law.

4.3 Cookie Consent and Preferences
Where required by applicable law, non-essential cookies and advertising technologies will only be activated after the required consent has been obtained.

Where a cookie preference tool is provided, you may use it to accept, reject, or customise non-essential cookies and similar technologies. You may also be able to manage certain cookies through your browser settings.

We aim to respect applicable consent requirements, opt-out requests, and privacy preference signals. Where required, we will provide a mechanism for you to revisit or change your cookie preferences.

Blocking or disabling certain cookies may affect website features, including shopping cart functionality, checkout, saved preferences, and other services.

If you clear your cookies, reset identifiers, or use another browser or device, you may need to make your privacy choices again.

5. AppLovin Advertising, Tracking, and Measurement
Hexclon may work with AppLovin Corporation ("AppLovin") as a third-party advertising, analytics, and measurement provider. Where AppLovin's pixel, cookies, API, scripts, or similar technologies are enabled on our website, AppLovin may collect or receive certain information about interactions with our website and advertisements, subject to applicable law and your privacy choices.

5.1 Information That May Be Collected or Shared
Depending on the integration, its configuration, and applicable consent requirements, information processed through AppLovin technologies may include:

IP address and technical information about your browser or device.

Cookie identifiers or other permitted advertising and measurement identifiers.

Pages visited and interactions with our website.

Products viewed, items added to your cart, checkout activity, and purchase-related events.

Information about interactions with advertisements and relevant campaign attribution data.

Other permitted event information necessary to measure advertising performance.

Contact information, such as an email address or telephone number, will only be shared through an integration where applicable, appropriately configured, and permitted by law and the relevant consent choices.

The information processed depends on the technologies enabled and the settings and permissions applicable to the integration.

5.2 How AppLovin Information May Be Used
Where AppLovin technologies are used, the relevant information may be processed for purposes including:

Measuring the effectiveness of advertising campaigns.

Attributing website visits, checkout activity, and purchases to advertising campaigns.

Understanding interactions with advertisements and our website.

Analysing campaign performance and improving advertising delivery.

Supporting fraud prevention, platform security, and technical performance.

Supporting interest-based advertising where permitted by law and consistent with applicable consent and opt-out requirements.

AppLovin may process information in accordance with its own privacy policy and applicable agreements. Other advertising or measurement partners may also process information for their respective permitted purposes.

5.3 Consent and Privacy Choices
Where required by applicable law, Hexclon will obtain the necessary consent before enabling or using non-essential AppLovin advertising technologies that require consent.

Where AppLovin technologies are enabled on our website, we will use an appropriate cookie banner or comparable mechanism to disclose the relevant technologies and provide applicable consent choices. We aim to respect those choices and any applicable opt-out signals.

You may manage available cookie preferences through our website's cookie settings, where provided, or through your browser settings.

You may also review AppLovin's privacy information and available advertising privacy choices here:

AppLovin Privacy Policy: https://legal.applovin.com/privacy/

Depending on the applicable service and your circumstances, AppLovin provides mechanisms for certain access or deletion requests and advertising privacy choices through its own privacy resources.

Limiting interest-based advertising does not necessarily mean that you will stop seeing advertisements. It may instead affect how advertising is personalised or measured.

5.4 Data Protection Limitations
Hexclon does not intend to send sensitive personal data, protected health information, or children's personal data to AppLovin through its advertising integrations.

We will configure and use advertising technologies in accordance with applicable privacy requirements and relevant platform restrictions.

AppLovin's involvement does not remove Hexclon's responsibility to provide appropriate privacy notices, obtain required consent, and honour applicable privacy rights.

For more information about AppLovin's collection and use of your information visit: https://legal.applovin.com/privacy/

6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

Order and transaction records may be retained to fulfil orders, manage refunds and disputes, maintain accounting records, and comply with legal obligations.

Customer service correspondence may be retained for as long as necessary to respond to enquiries and resolve related matters.

Technical, cookie, and analytics information may be retained according to the applicable service provider's settings, our operational needs, and relevant legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our retention practices.

7. Your Privacy Rights
Depending on your location and the laws that apply to you, you may have the right to:

Request access to personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of certain personal information.

Request restriction of certain processing activities.

Object to certain processing activities.

Request a portable copy of eligible personal information.

Withdraw consent where processing is based on consent.

Opt out of certain marketing, targeted advertising, or data-sharing activities where applicable.

Submit a complaint to a competent privacy or data-protection regulator.

These rights are subject to applicable legal conditions and exceptions.

To submit a privacy request, please contact service@hexclon.com. Include enough information for us to understand and process your request. We may ask for reasonable information to verify your identity and authority before responding.

We will review and respond to eligible requests within the time limits required by applicable law.

Withdrawing consent or requesting deletion may affect certain services or features where the relevant information is necessary to provide them, subject to your legal rights.

Where third-party providers independently process information, you may also need to exercise certain rights directly with those providers.

8. Marketing Communications
If you receive promotional emails from Hexclon, you may unsubscribe by using the unsubscribe link included in the message, where available.

You may also contact service@hexclon.com to request that we stop sending marketing communications.

Even if you opt out of marketing messages, we may continue sending necessary transactional communications, such as order confirmations, shipping notifications, security notices, or responses to customer service enquiries.

We will handle marketing preferences in accordance with applicable law.

9. Children's Privacy
Hexclon's online store is intended for a general consumer audience and is not directed to children where prohibited by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited.

We do not intend to use AppLovin advertising technologies to collect or process children's personal data.

If you are a parent or legal guardian and believe that a child has provided personal information to us unlawfully, please contact service@hexclon.com. We will review the request and take appropriate action as required by applicable law.

10. Data Security
We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security procedures, and the use of service providers that support secure payment processing and e-commerce operations.

However, no method of electronic transmission or data storage is completely secure. We therefore cannot guarantee absolute security.

If we become aware of a personal data incident requiring notification under applicable law, we will take the required steps.

11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, advertising providers, or other external services.

Those third parties may collect and process information under their own privacy policies and terms. Hexclon does not control the privacy practices of independent third-party websites.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

For AppLovin's privacy practices, please visit https://legal.applovin.com/privacy/.

12. International Data Transfers
Because Hexclon may use e-commerce platforms, payment processors, logistics partners, analytics providers, and advertising partners operating in different countries, your personal information may be processed or stored outside your country of residence.

Where applicable, we will take the measures required by relevant data-protection laws to ensure that international transfers are handled lawfully and that appropriate safeguards are in place.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, advertising integrations, or legal obligations.

When changes are made, we will update the date shown at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Information
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with a personal information request, please contact us using the details below.

Brand: Hexclon

Website: https://Hexclon.com

Store Operator: Hefei Kali E-commerce Co., Ltd.

Legal Entity: Hefei Kali E-commerce Co., Ltd.

Registered Address: Room 301, Building 12, Haizhou Jingxiu Shijia, at the Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui Province, China

Unified Social Credit Code / Tax Identification Number: 91340102MADBFB4M83

Legal Representative: Gao Rongrui

Customer Service Email: service@hexclon.com

Customer Service Phone: +1 629 246 1172

For privacy-related requests, please use the email address above and include sufficient details for us to identify and review your enquiry.

15. Applicable Law and Privacy Rights
This Privacy Policy should be read together with Hexclon's Terms of Service, Shipping Policy, Cancellation Policy, Payment Information, and Return & Refund Policy.

The handling of personal information is subject to applicable laws and regulations. Nothing in this Policy is intended to exclude, restrict, or override any mandatory privacy or data-protection rights that cannot lawfully be waived in your place of residence.

Where applicable law provides specific rights, procedures, or remedies relating to personal information, those legal requirements will prevail.